Frequently Asked Questions (FAQs)

What is the process for creating my jewelry?
Each piece is handmade and made to order. Once we receive your order, we begin crafting your custom piece. The process typically takes up to 3 weeks, depending on material availability. You’ll be notified as soon as your order has shipped.

Can I customize my piece?
Sometimes! If you would like to make adjustments to an existing design on the website, please contact us before placing your order.

How can I ensure my ring fits perfectly?
We recommend getting professionally sized by a jeweler before placing your order. If you're unsure of your size, you can order a ring sizing kit.

Can I change or cancel my order once it's placed?
Due to the bespoke nature of our jewelry, once your order is placed, we begin the creation process immediately, making cancellations or changes impossible. If you have any questions or concerns before ordering, feel free to reach out to us.

What materials are used in your jewelry?
We use the finest materials available, including high-quality gold, diamonds, and semi-precious gemstones, to create lasting, beautiful pieces.

Do you offer warranties on your jewelry?
Normal wear and tear, accidents, or improper care are not covered by our warranty. However, if you believe your piece has a manufacturing defect, please reach out. While we cannot guarantee a repair, we are happy to assess the situation and consider a solution.

What happens if my jewelry arrives damaged?
Madeline Grace Jewelry LLC is not responsible for any damage that occurs once your piece has shipped. 

---

Returns and Exchanges

Do you accept returns or exchanges?
Due to the custom, made-to-order nature of our jewelry, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Each piece is handmade specifically for you and cannot be resold or restocked. By completing your purchase, you acknowledge and accept this policy.

What if my jewelry arrives damaged or defective?
If your jewelry arrives damaged or defective, please contact us **within 7 days** of delivery. We will request photos of the damage or defect, and we will review the situation to determine the best course of action. While we cannot guarantee a repair or replacement, we will assist in resolving the issue.

What if my piece doesn't fit?
We highly recommend getting sized by a professional jeweler before placing your order. Once the order is placed, we cannot accommodate sizing changes. If there is a sizing error due to our mistake, we will work with you to correct the issue, but this will be handled on a case-by-case basis and may incur additional fees for resizing.

---

Shipping Standards

Order Processing Time

Since each piece is handmade and made to order, please allow up to 3 weeks for production before shipment. Custom pieces may take longer, and we will notify you if there are any delays.

Shipping Methods

All orders are shipped via UPS 2-Day Shipping. Orders typically arrive within 2 business days of shipment, excluding weekends and holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

Address Accuracy

Please ensure the shipping address you provide is complete and accurate. We cannot modify the delivery address once your order has shipped. Madeline Grace Jewelry LLC is not responsible for any issues caused by incorrect or incomplete address details.

Lost or Stolen Packages

We are not responsible for any lost, stolen, or delayed packages once they have been handed over to the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim. For assistance, you can reach out to us.

Damaged or Incorrect Orders

If your jewelry arrives damaged or incorrect, please contact us immediately with photos of the issue. We will assist in resolving the problem, but please note that once the item is shipped, Madeline Grace Jewelry LLC is not liable for any shipping-related damages or discrepancies.

Refused or Unclaimed Packages

If a package is refused or not claimed, it will be returned to us. You may be responsible for any additional shipping or return fees.

Please note - once the order has shipped, we are unable to change the delivery address. Additionally, we are note responsible for any lost packages.

Broken Items: Madeline Grace Jewelry is not responsible for any damages after the package has been shipped.